All Feet Welcome Frequently Asked Questions

About Our Products & Sizing

What makes All Feet Welcome shoes different?
At All Feet Welcome, we believe that great style shouldn’t come at the expense of comfort. Every pair we offer is carefully curated from the original Peltz Shoes collection, selected for its proven quality, durable construction, and exceptional comfort technology. We focus on styles that provide proper arch support, flexible soles, and premium materials to ensure your feet feel as good as they look, all day long.

How do I find my correct shoe size?
Finding your perfect fit is crucial. We recommend using our detailed size guide, available on every product page. For the most accurate fit, measure your foot length in the evening (when feet are slightly larger) while standing. Compare your measurement in inches or centimeters to our guide. If you are between sizes or have wider feet, we generally suggest sizing up. Remember, different styles may fit slightly differently, so always check the specific fit notes provided in the product description.

Do you offer shoes in wide widths?
Absolutely! We understand that a proper fit requires the right width. Many styles in our collection are available in wide (W) and extra-wide (WW) options. You can filter products by width on our shop pages to easily find the shoes that will accommodate your feet comfortably.

Are your shoes suitable for people with specific foot conditions (like plantar fasciitis, bunions, or diabetes)?
While we are not medical professionals, many of our customers with common foot concerns choose our shoes for their supportive features. Many styles include removable cushioned insoles, deep toe boxes, and stable heels which can alleviate pressure. We recommend looking for styles labeled with features like “extra support,” “motion control,” or “soft lining.” For serious medical conditions, please consult with a podiatrist or healthcare provider for specific footwear advice.

Ordering, Payment & Accounts

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure payments through PayPal, Apple Pay, and Google Pay. All transactions are encrypted for your security.

Is it safe to enter my credit card information on your site?
Yes, security is our top priority. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information during transmission. We do not store your complete credit card details on our servers.

Can I create an account?
Yes, and we encourage it! Creating a free account on allfeetwelcome.com allows you to track your orders, save your shipping addresses for faster checkout, create a wish list, and view your purchase history. Your personal information is protected under our strict Privacy Policy.

How do I apply a discount or promo code?
If you have a valid promo code, you can enter it in the designated field at checkout, just before you complete your purchase. The discount will be automatically applied to your order subtotal. Please note that promo codes cannot be applied retroactively to completed orders.

Shipping, Delivery & Tracking

Where do you ship from?
All orders are shipped from our dedicated fulfillment centers within the United States.

How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to the carrier’s website. You can also log into your account on allfeetwelcome.com to view the status and tracking information for all your orders.

What if my package is delayed or lost in transit?
While delivery estimates are provided, unforeseen carrier delays can happen. If your tracking information hasn’t updated for an extended period or shows delivery confirmation but you haven’t received the package, please contact our customer service team via the website. We will work with the carrier to investigate and resolve the issue promptly.

I entered the wrong shipping address. Can I change it?
Address changes must be requested as soon as possible. Please contact us immediately through the website if you realize you’ve made an error. If your order has not yet been processed for shipping, we may be able to update the address. Once a shipping label has been created or the package is in transit, we cannot redirect it.

Returns, Exchanges & Refunds

What is your return policy?
We stand behind our products with a customer-friendly return policy. Most new, unworn items in original condition with tags attached can be returned within 30 days of delivery for a refund to the original payment method. Please see our full Shipping & Returns page for complete details and any exclusions (like final sale items).

How do I start a return or exchange?
To initiate a return, please visit our Returns Portal linked on our website or contact our customer service team. You will need your order number and email address. We will provide you with a Return Merchandise Authorization (RMA) number and simple instructions. Please do not send back items without an RMA, as we cannot process them efficiently.

Who pays for return shipping?
For returns due to change of mind or incorrect size (exchanges), the customer is responsible for return shipping costs. We will provide a prepaid return label for any item that is defective or incorrect due to our error, and we will cover the cost.

How long does it take to receive my refund?
Once we receive your returned item at our warehouse, our team will inspect it. After approval, your refund will be processed immediately. It typically takes 5-10 business days for the refund to appear back on your original payment method, depending on your bank or card issuer’s processing times.

Do you offer exchanges?
The fastest way to get a different size or color is to initiate a return for the original item and place a new order for the desired item. This ensures you get the correct product as quickly as possible.

Product Care & Concerns

How should I care for my All Feet Welcome shoes?
Care instructions vary by material. Generally, for leather shoes, use a soft, damp cloth to wipe away dirt and a suitable leather conditioner periodically. For suede or nubuck, use a specialized brush. For athletic or mesh styles, gentle cleaning with mild soap and water is best. Always allow shoes to air dry naturally, away from direct heat sources.

What if I receive a defective or damaged product?
We take great care in inspecting products before they ship, but rare issues can occur. If you receive an item that is defective (e.g., a manufacturing flaw, torn lining, broken sole) or damaged in shipping, please contact our customer service team immediately with your order number and photos of the issue. We will arrange a prepaid return label and send a replacement or issue a full refund as appropriate.

Can I resole or repair my All Feet Welcome shoes?
Many of our shoes are built with Goodyear welt or other high-quality constructions that are designed to be repairable by a professional cobbler. This can extend the life of your favorite shoes for many years. We recommend seeking out a reputable local shoe repair service.